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Mailed Town utility bills delayed

Post Date:03/01/2022 11:25 AM

The Town of Collierville contracts an outside company to print and mail utility bills. This company failed to print and mail recent utility bills. Collierville residents who receive their utility bills in the mail will not receive them in a timely manner.

The Town will extend payment periods and will not cut off utilities or penalize residents for a late payment during these circumstances.

While residents will not receive mailed utility bills, they can view their bills online here.

As an alternative to mailed utility bills, residents can make a payment (based on an estimate or an actual amount) via:

In person: Town Hall. Office Hours: Monday-Friday 8:00 AM - 5:00 PM (Closed Sat, Sun, Holidays)
By mail: Town of Collierville, 500 Poplar View Parkway, Collierville, TN, 38017
24-hour drop boxes: Town Hall, Burch Library on Poplar View Parkway, Community Center on Powell Road, Washington Street near Food Pantry
Drive thru window: North side of Town Hall. Office Hours: Wednesday & Fridays: 8:00 AM - 5:00 PM (Closed Mon, Tue, Thurs, Holidays)
Online here.

Additionally, the Town offers automatic draft for utilities; simply return this authorization document to the Finance Department.

For more information, speak to one of our Utilities Customer Service Representatives at 901-457-2240. Inquiries may also be emailed to utilities@colliervilletn.gov.

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