Community Safety Reminder: Looking Out for Neighbors During Winter Weather
During periods of extreme weather and unexpected challenges, one of the most important things we can do as a community is look out for one another. Collierville Fire encourages residents to take a moment to check on neighbors, especially older adults, those with medical needs, individuals who live alone, or anyone who may need a little extra support.
A quick knock on the door, phone call, or text can go a long way. When neighbors help neighbors, families feel supported, small concerns are noticed early, first responders and Town employees are better supported, and our entire community stays stronger and more connected.
Water Leak Safety: Know How to Shut Off Your Water
As temperatures drop, pipes can freeze—even when preventative steps are taken. Some residents may experience water leaks inside their homes, sometimes not appearing until frozen pipes thaw as temperatures warm.
Knowing how to shut off your water at the street is one of the fastest ways to limit damage if a pipe bursts or a major leak occurs.
Before the weekend:
Locate your water meter at the street
Consider purchasing a T-handle water shutoff wrench from a hardware store
If a T-handle is not available, pliers or an adjustable wrench can also work
If you notice a water leak inside your home:
Shut off the water at the street as soon as possible
Contact a plumber to assess and repair the issue
If you are unable to turn off your water:
Call Public Services 901-457-2800 during business hours
Call Non-Emergency Dispatch 901-853-3207 during non-business hours
Taking a few minutes now to locate your water meter can save significant time, stress, and property damage later!
Generator Safety During Power Outages
During recent power outages, Collierville Fire has responded to multiple 9-1-1 calls for carbon monoxide alarms activating in homes. In many cases, the cause was a portable generator operating outdoors but positioned too close to the residence.
These situations are common. Residents were using generators to keep food cold, charge phones, or power medical equipment—doing what many of us would do during an outage. However, carbon monoxide exhaust does not stay where it is placed. Even when a generator is outside, exhaust can enter a home through doors, windows, and vents.
Carbon monoxide is colorless and odorless. Often, the first warning is an alarm sounding—or someone beginning to feel unwell.
Fire Department Safety Reminders:
Operate generators outdoors only
Place generators at least 20 feet away from doors, windows, and vents (greater distance is safer)
Ensure working carbon monoxide alarms are installed on every level of your home
Refuel generators only when they are turned off and completely cool
A few extra feet of distance can make a significant difference in keeping your home and family safe.
Power Outage Preparedness: Medical Needs Matter
As we prepare for winter weather and possible power outages, residents are encouraged to think ahead about any medical needs in their household.
Make sure you have an extra supply of essential medications
Check that medical supplies (oxygen tubing, glucose testing supplies, inhalers, etc.) are stocked
Have fresh batteries or a backup power source for medical equipment
Know how long equipment can safely operate without power
Keep important phone numbers handy, including your pharmacy and healthcare provider
Don’t Plan Alone. Let a trusted neighbor, family member, caregiver, or friend know about any medical or mobility concerns so they can check on you if needed.
Residents with specific needs are encouraged to register at colliervilletn.gov/specialneeds. This helps first responders better understand concerns and respond more effectively if assistance is needed.
Community care starts with simple acts of kindness and checking in on one another. Thank you for helping take care of your neighbors and our Town.
