The Town of Collierville has started the rollout of an Automated Metering Infrastructure (AMI) water metering system, a cutting-edge upgrade designed to enhance the delivery and management of water services for all customers.
Key Benefits of the AMI System:
- Enhanced Accuracy and Transparency: Precise water usage readings ensure accurate billing and detailed usage insights, empowering customers to better manage their water consumption.
- Proactive Leak Detection: Early identification of leaks helps prevent costly surprises and supports water conservation.
- Improved Customer Service: Real-time data enables faster response to service requests and alerts for unusual water usage or potential system issues.
- Efficiency and Convenience: The automated system eliminates manual meter readings, reducing operational costs and enhancing service delivery.
- Sustainability: The AMI system supports responsible water usage, contributing to the preservation of natural resources.
The installation of AMI smart meters began in October and is expected to be completed by April of 2025. Approximately 14,400 manual-read meters will be replaced, and 5,300 radio-read meters will be upgraded with AMI antennas to serve both residential and commercial customers.
Frequently Asked Questions:
- Will the meter change affect my water pressure or PRV valve? No, all work is contained within the meter box.
- Are the meters safe? Yes, AMI meters emit low-energy RF signals, well below harmful levels, and comply with FCC safety standards.
- Will my personal data be secure? Yes, advanced encryption and secure protocols ensure only water usage data is transmitted.
- How long will my water be off during installation? Meter replacements typically take 5–10 minutes.
- What if I experience discolored water or air in my lines? Flush your plumbing by running an outside hose faucet or bathtub faucet.
For more information and a full list of frequently asked questions, visit colliervilletn.gov/AMIProject or contact Collierville Public Services at 901-457-2800.
